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Author Topic: MSI GL 62M Keyboard issues  (Read 98 times)

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dbordonaroTopic starter

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MSI GL 62M Keyboard issues
« on: 11-February-19, 23:29:37 »

Good evening all, I purchased this laptop for my wife last Christmas. Last night it started acting up with the keyboard registering a "t" every time she hit "enter". We've tried a factory reset, problem still there and now there is no start menu!!!

Any help and suggestions will be very much appreciated
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dbordonaroTopic starter

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Re: MSI GL 62M Keyboard issues
« Reply #1 on: 12-February-19, 21:01:16 »

We tried resetting it to factory settings, seemed to go good but keyboard problem was still there and window seems corrupt and has since completely died. Seems the HD went, could that have caused the keyboard issue?
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freeyh

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Re: MSI GL 62M Keyboard issues
« Reply #2 on: 12-February-19, 21:43:36 »

Try under BIOS and see if the same problem happen. 
If not, check your installed drivers and applications, maybe some of them have the conflict with OS.
If still happens, send the laptop for MSI service since it's still under warranty.
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