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Author Topic: MSI RTX2070 Armor: USB keyboard not working in BIOS  (Read 161 times)

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CoolcatTopic starter

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MSI RTX2070 Armor: USB keyboard not working in BIOS
« on: 12-February-19, 14:29:13 »

Hi, 
got my "MSI GeForce RTX2070 Armor 8GB" today and its working great. One problem I have though, is that my USB keyboard stopped working while booting. That means I can't press DEL to enter BIOS nor can I make a choice which operating system to boot (dual boot with Win10/Ubuntu). Note that keyboard and mouse both work fine once Windows is fully booted to the login screen.

Google told me that a CMOS reset of the BIOS might help. And indeed, after a CMOS reset my BIOS accepts the keyboard again. HOWEVER, once I actually boot into Windows and then shutdown/restart my PC the keyboard stops working again in BIOS. Something is overridden there once Windows boots.

I have this problem since installing the new graphics card today, so I suspect it has something to do with its USB-C port (VirtualLink)? Currently I have nothing connected to that port, though.

Is this a known problem? Any ideas?

Thx :)
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Mainboard: Gigabyte GA-Z87-D3HP
CPU: Intel i7-4770K (no OC)
Memory: Corsair Vengeance 2x8GB DDR3 (using build-in OC profile)
Graphics: MSI GeForce RTX2070 Armor 8GB (only default OC)
PSU: be quiet! BQT E9-600W
SSD: Samsung EVO 840 (250GB), EVO 850 (500GB) and EVO 860 (2TB)
Cooling: Alpenföhn Broken 2
OS: Windows 10 Pro N (1809) and Ubuntu 16.04 LTS
Keyboards: Cherry G83-6105LUNDE-2 (USB), Rapoo E2700 Wireless
Mouse: Logitech G302

Svet

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Re: MSI RTX2070 Armor: USB keyboard not working in BIOS
« Reply #1 on: 12-February-19, 14:35:41 »

looks like fast boot is active and probably blocking the keys
what hardware (mainboard) you have?
see >>Posting Guide<<
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CoolcatTopic starter

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Re: MSI RTX2070 Armor: USB keyboard not working in BIOS
« Reply #2 on: 12-February-19, 14:42:40 »

Mainboard is an Gigabyte GA-Z87-D3HP, the CPU accordingly an old and trusted i7-4770K.

Will check for FastBoot, but that means I need to do another BIOS reset to get in there (= will take a while).
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Mainboard: Gigabyte GA-Z87-D3HP
CPU: Intel i7-4770K (no OC)
Memory: Corsair Vengeance 2x8GB DDR3 (using build-in OC profile)
Graphics: MSI GeForce RTX2070 Armor 8GB (only default OC)
PSU: be quiet! BQT E9-600W
SSD: Samsung EVO 840 (250GB), EVO 850 (500GB) and EVO 860 (2TB)
Cooling: Alpenföhn Broken 2
OS: Windows 10 Pro N (1809) and Ubuntu 16.04 LTS
Keyboards: Cherry G83-6105LUNDE-2 (USB), Rapoo E2700 Wireless
Mouse: Logitech G302

CoolcatTopic starter

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Re: MSI RTX2070 Armor: USB keyboard not working in BIOS
« Reply #3 on: 12-February-19, 14:52:41 »

  • FastBoot is disabled (probably had that enabled before installing the graphics card, but BIOS reset set it to disabled)
  • Legacy USB enabled (tried to disable that too, doesn't help)
Logged
Mainboard: Gigabyte GA-Z87-D3HP
CPU: Intel i7-4770K (no OC)
Memory: Corsair Vengeance 2x8GB DDR3 (using build-in OC profile)
Graphics: MSI GeForce RTX2070 Armor 8GB (only default OC)
PSU: be quiet! BQT E9-600W
SSD: Samsung EVO 840 (250GB), EVO 850 (500GB) and EVO 860 (2TB)
Cooling: Alpenföhn Broken 2
OS: Windows 10 Pro N (1809) and Ubuntu 16.04 LTS
Keyboards: Cherry G83-6105LUNDE-2 (USB), Rapoo E2700 Wireless
Mouse: Logitech G302

CoolcatTopic starter

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Re: MSI RTX2070 Armor: USB keyboard not working in BIOS
« Reply #4 on: 13-February-19, 12:29:56 »

I'm trying to organize an old USB to PS/2 keyboard adapter from a colleague tomorrow. That should allow me to connect the keyboard via PS/2, working around the problem.
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Mainboard: Gigabyte GA-Z87-D3HP
CPU: Intel i7-4770K (no OC)
Memory: Corsair Vengeance 2x8GB DDR3 (using build-in OC profile)
Graphics: MSI GeForce RTX2070 Armor 8GB (only default OC)
PSU: be quiet! BQT E9-600W
SSD: Samsung EVO 840 (250GB), EVO 850 (500GB) and EVO 860 (2TB)
Cooling: Alpenföhn Broken 2
OS: Windows 10 Pro N (1809) and Ubuntu 16.04 LTS
Keyboards: Cherry G83-6105LUNDE-2 (USB), Rapoo E2700 Wireless
Mouse: Logitech G302

Svet

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Re: MSI RTX2070 Armor: USB keyboard not working in BIOS
« Reply #5 on: 13-February-19, 13:00:46 »

do you have a different keyboard and mouse to try?
have you tried the video card in another PCI-E slot?
have you tried a BIOS update for your board?
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CoolcatTopic starter

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Re: MSI RTX2070 Armor: USB keyboard not working in BIOS
« Reply #6 on: 14-February-19, 12:05:36 »

Just to post the resolution of this issue:
Connecting the keyboard via the PS/2 port worked fine in my particular case. I'm using one of those old USB to PS/2 keyboard adapters (purple color coding) that where shipped with every keyboard back in the days. This solution might not work for other people who don't just have plain&cheap keyboard.

A BIOS update would have been a potential option, there is indeed a newer BIOS available. However, no need to risk bricking the mainboard when I can fix the issue that simple.
Logged
Mainboard: Gigabyte GA-Z87-D3HP
CPU: Intel i7-4770K (no OC)
Memory: Corsair Vengeance 2x8GB DDR3 (using build-in OC profile)
Graphics: MSI GeForce RTX2070 Armor 8GB (only default OC)
PSU: be quiet! BQT E9-600W
SSD: Samsung EVO 840 (250GB), EVO 850 (500GB) and EVO 860 (2TB)
Cooling: Alpenföhn Broken 2
OS: Windows 10 Pro N (1809) and Ubuntu 16.04 LTS
Keyboards: Cherry G83-6105LUNDE-2 (USB), Rapoo E2700 Wireless
Mouse: Logitech G302
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