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Author Topic: MSI Vega 56 Airboost OC Freezing in games  (Read 291 times)

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ivandavis111Topic starter

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MSI Vega 56 Airboost OC Freezing in games
« on: 30-August-19, 21:20:38 »

I've been having this problem for awhile. It happens anywhere from 30 seconds into a game and 2-3 hours where my whole system will freeze during load requiring me to have to hold the power button to power down and restart.

Ryzen 5 3600
MSI B350m bazooka
16gb corsair vengeance lpx 3000mhz
samsung 840 evo 1tb
msi vega 56 airboost OC
evga supernova 850 G+

this also happened when I was using it with my i5 8400 and Asus z370 gaming plus.

I noted today that the following warning is in event viewer several times a second over the course of the time my PC is on.

Log Name:      System
Source:        Microsoft-Windows-WHEA-Logger
Date:          8/30/2019 6:40:01 PM
Event ID:      17
Task Category: None
Level:         Warning
Keywords:      
User:          LOCAL SERVICE
Computer:      DESKTOP-C8R55MH
Description:
A corrected hardware error has occurred.

Component: PCI Express Legacy Endpoint
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x3:0x0:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_1022&DEV_43BB&SUBSYS_11421B21&REV_02
Secondary Device Name:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
    <EventID>17</EventID>
    <Version>1</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2019-08-30T22:40:01.523173700Z" />
    <EventRecordID>44565</EventRecordID>
    <Correlation ActivityID="{e0e361b6-c538-4fd7-a1b3-5847db82bae9}" />
    <Execution ProcessID="3624" ThreadID="3856" />
    <Channel>System</Channel>
    <Computer>DESKTOP-C8R55MH</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="ErrorSource">4</Data>
    <Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>
    <Data Name="FRUText">
    </Data>
    <Data Name="ValidBits">0xdf</Data>
    <Data Name="PortType">1</Data>
    <Data Name="Version">0x101</Data>
    <Data Name="Command">0x10</Data>
    <Data Name="Status">0x406</Data>
    <Data Name="Bus">0x3</Data>
    <Data Name="Device">0x0</Data>
    <Data Name="Function">0x0</Data>
    <Data Name="Segment">0x0</Data>
    <Data Name="SecondaryBus">0x0</Data>
    <Data Name="SecondaryDevice">0x0</Data>
    <Data Name="SecondaryFunction">0x0</Data>
    <Data Name="VendorID">0x1022</Data>
    <Data Name="DeviceID">0x43bb</Data>
    <Data Name="ClassCode">0x60330</Data>
    <Data Name="DeviceSerialNumber">0x0</Data>
    <Data Name="BridgeControl">0x0</Data>
    <Data Name="BridgeStatus">0x0</Data>
    <Data Name="UncorrectableErrorStatus">0x100000</Data>
    <Data Name="CorrectableErrorStatus">0x2000</Data>
    <Data Name="HeaderLog">01000005012000000800501400000000</Data>
    <Data Name="PrimaryDeviceName">PCI\VEN_1022&amp;DEV_43BB&amp;SUBSYS_11421B21&amp;REV_02</Data>
    <Data Name="SecondaryDeviceName">
    </Data>
  </EventData>
</Event>
Logged
RYZEN 5 3600
MSI B350M BAZOOKA
MSI VEGA 56 AIR BOOST OC
SAMSUNG 840 EVO 1TB
THERMALTAKE TR2 850

Chike

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Re: MSI Vega 56 Airboost OC Freezing in games
« Reply #1 on: 30-August-19, 22:03:16 »

If the same error occured on two completely different machines I can think of two option:
Either thecard has a hardware/firmware fault.
Or it is a driver version compatibility.

Either way I suggest you open a ticket with MSI supportm maybe they can provide a solution >>How to contact MSI<<
Logged
Motherboard: ASUS Z97-K R2.0 BIOS ver. 0903 2/26/2016
CPU: i5-4670k
Cooler: CNPS10x Performa
Memory: F3-2400C11D-16GXM
GPU: EVGA GeForce GTX 950 FTW ACX 2.0
SSD: 1. Samsung PM981 512GB, 2.  Samsung 840 EVO 120GB
HDD: WDC WD3200AAKS-00L9A0
PSU: Antec 500W VP500PC
OS: Windows 10 Home 1903 64-bit / Windows 7 Home Premium 64-bit
Case: Compucase 6C60

ivandavis111Topic starter

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Re: MSI Vega 56 Airboost OC Freezing in games
« Reply #2 on: 30-August-19, 22:08:35 »

Do they still honor the warranty if I installed a waterblock? Some companies do and some don't.
Logged
RYZEN 5 3600
MSI B350M BAZOOKA
MSI VEGA 56 AIR BOOST OC
SAMSUNG 840 EVO 1TB
THERMALTAKE TR2 850

Chike

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Re: MSI Vega 56 Airboost OC Freezing in games
« Reply #3 on: 30-August-19, 22:22:31 »

I don't know, it may depend on where you live.
But maybe it is a know issue and it will not come to RMA.
Logged
Motherboard: ASUS Z97-K R2.0 BIOS ver. 0903 2/26/2016
CPU: i5-4670k
Cooler: CNPS10x Performa
Memory: F3-2400C11D-16GXM
GPU: EVGA GeForce GTX 950 FTW ACX 2.0
SSD: 1. Samsung PM981 512GB, 2.  Samsung 840 EVO 120GB
HDD: WDC WD3200AAKS-00L9A0
PSU: Antec 500W VP500PC
OS: Windows 10 Home 1903 64-bit / Windows 7 Home Premium 64-bit
Case: Compucase 6C60

ivandavis111Topic starter

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Re: MSI Vega 56 Airboost OC Freezing in games
« Reply #4 on: 30-August-19, 23:36:02 »

I don't know, it may depend on where you live. But maybe it is a know issue and it will not come to RMA.
Im in the USA
Logged
RYZEN 5 3600
MSI B350M BAZOOKA
MSI VEGA 56 AIR BOOST OC
SAMSUNG 840 EVO 1TB
THERMALTAKE TR2 850

Chike

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Re: MSI Vega 56 Airboost OC Freezing in games
« Reply #5 on: 31-August-19, 06:05:42 »

From what I understand the "warranty void if removed" is illegal in USA, but for making modifications I don't know.
Logged
Motherboard: ASUS Z97-K R2.0 BIOS ver. 0903 2/26/2016
CPU: i5-4670k
Cooler: CNPS10x Performa
Memory: F3-2400C11D-16GXM
GPU: EVGA GeForce GTX 950 FTW ACX 2.0
SSD: 1. Samsung PM981 512GB, 2.  Samsung 840 EVO 120GB
HDD: WDC WD3200AAKS-00L9A0
PSU: Antec 500W VP500PC
OS: Windows 10 Home 1903 64-bit / Windows 7 Home Premium 64-bit
Case: Compucase 6C60

Nichrome

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Re: MSI Vega 56 Airboost OC Freezing in games
« Reply #6 on: 31-August-19, 11:43:05 »

You have to ask MSI directly => >>How to contact MSI.<<
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Errors are red, My screen is blue .I think I deleted, System32

ivandavis111Topic starter

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Re: MSI Vega 56 Airboost OC Freezing in games
« Reply #7 on: 31-August-19, 23:24:31 »

I managed to get a custom setting in Wattman that is stable and i don't crash.
S1 1027mhz/860mv
S2 1177mhz/870mv
S3 1312mhz/880mv
S4 1357mhz/890mv
S51527mhz/900mv
S6 1622mhz/950mv
S7 1677mhz/975mv
+50 power

Default and turbo would crash, just setting to manual with no changes would crash.
Is this a pretty safe bet that there is an issue with the card? If so I guess I nurse it because I found out through email that removing the heatsink does in fact void my warranty. So it looks like in the future I will have MSI motherboards and a non-MSI GPU. I find it disturbing that as PC builders we can't put better cooling devices on our GPU's without voiding our warranties.
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RYZEN 5 3600
MSI B350M BAZOOKA
MSI VEGA 56 AIR BOOST OC
SAMSUNG 840 EVO 1TB
THERMALTAKE TR2 850
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