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Author Topic: GS63 8RE RGB keys stuck dimliy lit  (Read 122 times)

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AntwonTopic starter

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GS63 8RE RGB keys stuck dimliy lit
« on: 20-June-19, 11:03:37 »

A bunch of keys RGB lights are stuck on (dimly lit) even though on the steel series profile shows they are disabled. Switching profiles do change the color of the keys but when they are to turn off they revert to the dimly lit state.    They stay dimly lit and flicker sometimes. Tried uninstalling and reinstalling SteelSeries to see if it fix but did not. And when turning off or on the laptop one or two keys will brightly light up and then revert to the same keys being dimly lit. Holding the FN key which should disable the lighting for keys except for the FN specific keys, the dimly lit keys stay on. Any fix for this?
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pennknig

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Re: GS63 8RE RGB keys stuck dimliy lit
« Reply #1 on: 20-June-19, 11:34:18 »

A bunch of keys RGB lights are stuck on (dimly lit) even though on the steel series profile shows they are disabled. Switching profiles do change the color of the keys but when they are to turn off they revert to the dimly lit state.    They stay dimly lit and flicker sometimes. Tried uninstalling and reinstalling SteelSeries to see if it fix but did not. And when turning off or on the laptop one or two keys will brightly light up and then revert to the same keys being dimly lit. Holding the FN key which should disable the lighting for keys except for the FN specific keys, the dimly lit keys stay on. Any fix for this?
Go to a restore point far enough back before this behaviour happen.
Only do manual updates and pay attention to what causes the behavior you're experiencing.
If the restore does not help the issue, it's a mechanical failure and you will need a replacement KB.
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annet

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Re: GS63 8RE RGB keys stuck dimliy lit
« Reply #2 on: 24-June-19, 05:47:56 »

A bunch of keys RGB lights are stuck on (dimly lit) even though on the steel series profile shows they are disabled. Switching profiles do change the color of the keys but when they are to turn off they revert to the dimly lit state.    They stay dimly lit and flicker sometimes. Tried uninstalling and reinstalling SteelSeries to see if it fix but did not. And when turning off or on the laptop one or two keys will brightly light up and then revert to the same keys being dimly lit. Holding the FN key which should disable the lighting for keys except for the FN specific keys, the dimly lit keys stay on. Any fix for this?
Does this happen recently? Which SSE version are you having on your laptop?
Update BIOS & EC firmware
BIOS: https://www.msi.com/Laptop/support/GS63-Stealth-8RE#down-bios
EC: https://www.msi.com/Laptop/support/GS63-Stealth-8RE#down-firmware

Is it possible that you can record a short vid of it?
Also, export your system info file using MSI Help Desk and upload it here.
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