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Author Topic: GE63: BSOD when plugin a mini-jack (headphones or mini-jack to RCA )  (Read 490 times)

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zardozloginTopic starter

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Hello, 
i have a big issue.

When i plug a mini-jack, my laptop crash. (bsod) 

the only way to use the laptop again, is to unplug the mini-jack. if it stay plug, the computer crash again at restart.

the only way i found to use the mini-jack is to uninstall the realtek audio driver and directly restart my laptop with the minijack plugged
that way, i can use the audio mini-jack output. but it is only available for the new session. if i restart 1 more time the laptop, the problem is coming back.

the laptop is 6 month old.

can you help me ?
thanks !
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RaiderGamer

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completely uninstall audio device and driver in device manager and try differnet drivers

uninstall any audio apps, nahimic etc..

reinstall windows from usb

https://www.microsoft.com/en-ca/software-download/windows10

WƧI ꓵƨԍʁ Էoʁnw

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When i plug a mini-jack, my laptop crash. (bsod)
................
can you help me ?
You are experiencing a really bad issue there.
For this kind of situation a clean instal is better than DISM or sfc /scannow.
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In Canada Call MSI @ 1-888-447-6564
Mon-Fri 5:00AM-4:00AM PST (Weekend and Holiday closed)
Note: RMA, Customer Service, Technical Support
.
Global 1-800 listings https://www.msi.com/page/hot-line

sunscreen

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Quote
the laptop is 6 month old.

It should be covered by the original warranty.  Contact MSI service to confirm the problem and arrange a fix.
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zardozloginTopic starter

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Yes I can make a new clean install, but I want to understand the issue first.
Got a lots of stuff to reinstall. So if I can fix it without clean reinstall, it can be better :)

I had many laptop in my life, never had this problem.

I contacted msi service. Will see and keep update this post.

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WƧI ꓵƨԍʁ Էoʁnw

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Yes I can make a new clean install, but I want to understand the issue first.
Got a lots of stuff to reinstall. So if I can fix it without clean reinstall, it can be better :)

I had many laptop in my life, never had this problem.

I contacted msi service. Will see and keep update this post.
DISM or sfc /scannow
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In Canada Call MSI @ 1-888-447-6564
Mon-Fri 5:00AM-4:00AM PST (Weekend and Holiday closed)
Note: RMA, Customer Service, Technical Support
.
Global 1-800 listings https://www.msi.com/page/hot-line
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