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Author Topic: MSI Geforce RTX 2070 Armor 8G Impossible to load drivers  (Read 177 times)

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dingTopic starter

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I've just completed building a desktop primarily for Photo editing.
I have the MSI MPG X570 Gaming edge WIFI MB, The MSI Geforce RTX 2070 Armor 8G video card, and running an AMD Ryzen 7 3800X CPU.
I installed win 10 pro, updated the MB B I O S, and updated all MB drivers. The 2070 shows up as an unknown pci device, None of the software available from MSI for download functions with or cannot find the 2070. The current video driver is the Basic Microsoft VGA driver which I suspect is causing the multiple random  crashes I'm experiencing with this home build.
This is the second 2070 I purchased from Amazon. The first arrived without the normal cellophane wrapping with a few beer coasters and NO Software installation disk. Fearing I received a previously returned 2070 I returned it to Amazon for another 2070 from a different seller paying more for the second 2070. :cry:  The second 2070 arrived two days ago also without wrapping and minus the software disk! I installed it but have had a time of it with this.

Question 1   What is going on with this no installation disk?

Question 2  I am under the impression I received a non functional 2070 since none of MSI's updating service, Dragon Center, or downloaded MSI drivers can identify. Unless I hear of a solution I'll return the 2070 to Amazon and either purchase another 2070 from Newegg or a different gpu entirely.

The only rush is to return the 2070 within the time limit for Amazon returns.
Thanks for any suggestions
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flobelix

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Re: MSI Geforce RTX 2070 Armor 8G Impossible to load drivers
« Reply #1 on: 18-September-19, 13:21:07 »

A new retail graphics card from MSI is always sealed and fully wrapped. It also comes with a driver disc and accessories. Both cards are at best refurbished products or even bad cards someone returned just before.

Return the second card immediately as well.
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.D0
Core i7 7820X @ 4404.45 MHz (44 * 100.1 MHz, fixed all cores), 1.245v - delidded and using der8auer Skylake-X Direct Die Frame
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMR32GX4M4Z3200C16 @ 1602.9 MHz (DDR4-3206), 16-18-18-36-2t, 1.35v
MSI GeForce RTX 2080 Ti DUKE 11G OC
1TB Crucial MX500 M.2 SSD + 2TB Crucial MX500 SSD
Thermaltake Toughpower Grand RGB 1200W Platinum • +12V: 100A • +3.3V: 25A • +5V: 25A
Windows 10 Pro
MSI MAG BUNKER Case

dingTopic starter

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Re: MSI Geforce RTX 2070 Armor 8G Impossible to load drivers
« Reply #2 on: 21-September-19, 11:34:06 »

I returned to bogus gpu to amazon and purchased a xps 2080 this arrived with an installation disk. I'm pleased to say all my hair pulling was wasted since no solution other than what you suggested.
I went through this with amazon once a few years back. People purchase bulk blocks of returned merchandise then sell it back as new replacing the returns with another ad nausea until one works. IMO the biggest downside of online shopping. When one lives in the middle of nowhere excepting "ahem" walmart there is no where cost effectively to purchase electronics.

The new PC is Kicking butt now ! I did a passmark benchmark and this PC sits in the 99th percentile! I'm tempted to purchase one of those new games to see what this thing is capable of. LOL far crey from the graphics cir 1980 with an 8kb vid card.
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flobelix

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Re: MSI Geforce RTX 2070 Armor 8G Impossible to load drivers
« Reply #3 on: 21-September-19, 14:31:03 »

Sounds good. Good that you have something working now.
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.D0
Core i7 7820X @ 4404.45 MHz (44 * 100.1 MHz, fixed all cores), 1.245v - delidded and using der8auer Skylake-X Direct Die Frame
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMR32GX4M4Z3200C16 @ 1602.9 MHz (DDR4-3206), 16-18-18-36-2t, 1.35v
MSI GeForce RTX 2080 Ti DUKE 11G OC
1TB Crucial MX500 M.2 SSD + 2TB Crucial MX500 SSD
Thermaltake Toughpower Grand RGB 1200W Platinum • +12V: 100A • +3.3V: 25A • +5V: 25A
Windows 10 Pro
MSI MAG BUNKER Case
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