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Author Topic: MSI RX5700 MECH OC new BIOS  (Read 402 times)

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t.ficsor84Topic starter

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MSI RX5700 MECH OC new BIOS
« on: 27-October-19, 02:57:04 »

Dear MSI,

I have a problem. The card won't wake up properly from a system sleep state. I have to physically remove the display port cable and plug it back in and it works. Annoying.
I reinstalled the machine, it didn't help.

Driver reinstallation does not help.
Please make a new bios which will fix this problem.

Thanks.
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flobelix

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Re: MSI RX5700 MECH OC new BIOS
« Reply #1 on: 27-October-19, 04:52:18 »

Dear MSI,

You are not contacting MSI here. To do so: >>How to contact MSI.<<

What do you mean by sleep state? You mean when the entire system is at sleep? If so the rest works?
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.D0
Core i7 7820X @ 4404.45 MHz (44 * 100.1 MHz, fixed all cores), 1.245v - delidded and using der8auer Skylake-X Direct Die Frame
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMR32GX4M4Z3200C16 @ 1602.9 MHz (DDR4-3206), 16-18-18-36-2t, 1.35v
MSI GeForce RTX 2080 Ti DUKE 11G OC
1TB Crucial MX500 M.2 SSD + 2TB Crucial MX500 SSD
Thermaltake Toughpower Grand RGB 1200W Platinum • +12V: 100A • +3.3V: 25A • +5V: 25A
Windows 10 Pro
MSI MAG BUNKER Case

t.ficsor84Topic starter

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Re: MSI RX5700 MECH OC new BIOS
« Reply #2 on: 27-October-19, 08:11:56 »

When I listen to music and the monitor turns off, but the machine goes on.
I move the mouse, but it doesn't wake up. 
Only if I disconnect and plug in the HDMI cable.
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flobelix

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Re: MSI RX5700 MECH OC new BIOS
« Reply #3 on: 27-October-19, 09:40:55 »

So you don't mean sleep but when the pc is idle and monitor is turned off. 

Add full system specs: >>Posting Guide<<

Did it work with a different graphics card?
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.D0
Core i7 7820X @ 4404.45 MHz (44 * 100.1 MHz, fixed all cores), 1.245v - delidded and using der8auer Skylake-X Direct Die Frame
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMR32GX4M4Z3200C16 @ 1602.9 MHz (DDR4-3206), 16-18-18-36-2t, 1.35v
MSI GeForce RTX 2080 Ti DUKE 11G OC
1TB Crucial MX500 M.2 SSD + 2TB Crucial MX500 SSD
Thermaltake Toughpower Grand RGB 1200W Platinum • +12V: 100A • +3.3V: 25A • +5V: 25A
Windows 10 Pro
MSI MAG BUNKER Case

t.ficsor84Topic starter

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Re: MSI RX5700 MECH OC new BIOS
« Reply #4 on: 27-October-19, 11:23:23 »

There was no problem with any other video card, only this one.
More people have reported this error.
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flobelix

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Re: MSI RX5700 MECH OC new BIOS
« Reply #5 on: 27-October-19, 14:19:10 »

What other card? Still add system specs: >>Posting Guide<<

Who did report what?
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.D0
Core i7 7820X @ 4404.45 MHz (44 * 100.1 MHz, fixed all cores), 1.245v - delidded and using der8auer Skylake-X Direct Die Frame
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMR32GX4M4Z3200C16 @ 1602.9 MHz (DDR4-3206), 16-18-18-36-2t, 1.35v
MSI GeForce RTX 2080 Ti DUKE 11G OC
1TB Crucial MX500 M.2 SSD + 2TB Crucial MX500 SSD
Thermaltake Toughpower Grand RGB 1200W Platinum • +12V: 100A • +3.3V: 25A • +5V: 25A
Windows 10 Pro
MSI MAG BUNKER Case

heymel10O

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Re: MSI RX5700 MECH OC new BIOS
« Reply #6 on: 28-October-19, 23:39:45 »

Did you try another monitor?
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theetechy

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Re: MSI RX5700 MECH OC new BIOS
« Reply #7 on: 02-December-19, 01:35:48 »

What other card? Still add system specs: >>Posting Guide<<

Who did report what?
There are many instances and reports of MSI RX5700 XT MECH OC card getting overheated in this forum and simple search using bing/google/baidu will lead to all the issues reported.

I'm baffled by the moderator's lethargic response and mistreatment of customer who already brought the card. (This is NOT a free forum, MSI /moderator has liability to support customer questions)

As a customer who want to buy this specific card for my build, I cannot find answers from MSI/ moderators for the below topics.

why this card overheats under gaming load ?

Will there be bios update to fix the heating issues ?

Is the VRAM, Memory properly cooled under load?

Was it cooling performance tested properly before releasing to market ?
If I wont find answers in 2~3 days Im happy to buy from other board partners
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flobelix

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Re: MSI RX5700 MECH OC new BIOS
« Reply #8 on: 02-December-19, 14:33:18 »

This is a user to user forum. If you want to contact MSI: >>How to contact MSI.<<

Also don't resurrect old topics.

:floblock:
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.D0
Core i7 7820X @ 4404.45 MHz (44 * 100.1 MHz, fixed all cores), 1.245v - delidded and using der8auer Skylake-X Direct Die Frame
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMR32GX4M4Z3200C16 @ 1602.9 MHz (DDR4-3206), 16-18-18-36-2t, 1.35v
MSI GeForce RTX 2080 Ti DUKE 11G OC
1TB Crucial MX500 M.2 SSD + 2TB Crucial MX500 SSD
Thermaltake Toughpower Grand RGB 1200W Platinum • +12V: 100A • +3.3V: 25A • +5V: 25A
Windows 10 Pro
MSI MAG BUNKER Case
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