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Author Topic: MSI Live Update 6- no internet connection  (Read 3477 times)

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tkdk37Topic starter

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MSI Live Update 6- no internet connection
« on: 07-November-19, 19:10:02 »

Hello,
I have uninstall and reinstall MSI Live Update 6 a fet times, and I am have issues with it not scanning and it says no internet connection.
Does anyone know how to fix this issue?
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paul

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Having same problem, would like to know how to resolve. I have also done several reinstalls
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brinder_lally

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Having Problem. Installed/re-installed multiple times. Rebooted many times. Still getting "No Internet Connection".
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fatbouddha

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Re: MSI Live Update 6- no internet connection
« Reply #3 on: 08-November-19, 15:56:14 »

Same issue. "No internet connection" all though I can browse internet !!!
-  Added exceptions in Anti virus and anti virus disabled too
 Live update allowed in the firewall in Windows 7
Any idea ?
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cpagelsen

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The problem just started today for me as well.  I did do an update of my Nvidia drivers yesterday. No having any other problems so I'm not sure if it warrants backing out to a earlier version.
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shaneme91

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Re: MSI Live Update 6- no internet connection
« Reply #5 on: 08-November-19, 20:36:34 »

I've been researching this issue as well, wanted to see if I needed any new updates so I went to re-install the MSI Live Update 6 application and get the "No Internet Connection" Error when logging in or trying to Scan for updates.

I have come to the conclusion that the updater can't reach what ever server they use. It's probably an outage or some type of maintenance happening.
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fatbouddha

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Re: MSI Live Update 6- no internet connection
« Reply #6 on: 09-November-19, 04:55:31 »

Hi,
With wireshark I could see traffic in ipv6 to the msi servers.
I disabled in window 7 the ipv6 setting on my LAN adapter and now it is working !!!!
@+
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andreas.furger

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Re: MSI Live Update 6- no internet connection
« Reply #7 on: 09-November-19, 09:32:44 »

Confirmed on my system. Thanks you for the guidance :biggthumbsup:
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usb1284

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Re: MSI Live Update 6- no internet connection
« Reply #8 on: 10-November-19, 03:55:00 »

can someone describe step by step how to solve problem?
Especially in Windows 10 x64....
Rob
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andreas.furger

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Deactivate in the Control Panel \ Network and Internet \ Network Connections \Properties of the respective network adapter "Internet Protocol , Version 6 (TCP/IPv6)" [see attached PrintScreen]
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usb1284

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Re: MSI Live Update 6- no internet connection
« Reply #10 on: 10-November-19, 05:26:40 »

thank you for detailed description. Does that influence any other programs?
For sure IPv6 connection disabling solves problem but it seems like the MSI servers problem or Win 10 updates - what caused that problem?
Rob
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Mangaking

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Re: MSI Live Update 6- no internet connection
« Reply #11 on: 12-November-19, 05:38:03 »

Had the same Problem with IPv6. Deactivated it like it was described here, and made my Updates for the MSI Gaming App and Live Update 6 to the actual Versions provided. After you have updated your Live Update 6 to Version 6.2.0.62, you can activate your IPv6 in the Adapter Settings again, and it works normally again.
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bruce.f9

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Re: MSI Live Update 6- no internet connection
« Reply #12 on: 12-November-19, 18:53:23 »

Verified disabling TCP/IPv6 corrects the issue and allows you to update to the latest MSI Live update.  After I updated, I enabled TCP/IPv6 again and Live update still runs correctly.  
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Nichrome

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Re: MSI Live Update 6- no internet connection
« Reply #13 on: 13-November-19, 03:25:51 »

MSI has fixed the issue with new version.
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mroes1016

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Re: MSI Live Update 6- no internet connection
« Reply #14 on: 13-November-19, 07:37:37 »

I cannot update my version of MSI Live Update, let alone check if one is available, because my system doesn't have an internet connection. It does, or how else could I get to this website and post this comment? Fine. Wonderful to see I'm not the only one in the wide world of computing that's experiencing this SNAFU. But now the big question... if uninstalling and reinstalling isn't the answer to solving the problem, what is?
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andreas.furger

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Re: MSI Live Update 6- no internet connection
« Reply #15 on: 13-November-19, 13:54:26 »

Had the same Problem with IPv6. Deactivated it like it was described here, and made my Updates for the MSI Gaming App and Live Update 6 to the actual Versions provided. After you have updated your Live Update 6 to Version 6.2.0.62, you can activate your IPv6 in the Adapter Settings again, and it works normally again.
Can confirm that the procedure as disclosed is also working for me. Thanks
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