Close

Register Now!

To Get More Info and Daily Reward.

Please login or register.
Pages: [1]   Go Down

Author Topic: MSI Live Update 6- no internet connection  (Read 21152 times)

0 Members and 1 Guest are viewing this topic.

tkdk37Topic starter

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1

Hello,
I have uninstall and reinstall MSI Live Update 6 a fet times, and I am have issues with it not scanning and it says no internet connection.
Does anyone know how to fix this issue?
Logged

paul

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1

Having same problem, would like to know how to resolve. I have also done several reinstalls
Logged

brinder_lally

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1

Having Problem. Installed/re-installed multiple times. Rebooted many times. Still getting "No Internet Connection".
Logged

fatbouddha

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 2
Re: MSI Live Update 6- no internet connection
« Reply #3 on: 08-November-19, 15:56:14 »

Same issue. "No internet connection" all though I can browse internet !!!
-  Added exceptions in Anti virus and anti virus disabled too
 Live update allowed in the firewall in Windows 7
Any idea ?
Logged

cpagelsen

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1

The problem just started today for me as well.  I did do an update of my Nvidia drivers yesterday. No having any other problems so I'm not sure if it warrants backing out to a earlier version.
Logged

shaneme91

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1
Re: MSI Live Update 6- no internet connection
« Reply #5 on: 08-November-19, 20:36:34 »

I've been researching this issue as well, wanted to see if I needed any new updates so I went to re-install the MSI Live Update 6 application and get the "No Internet Connection" Error when logging in or trying to Scan for updates.

I have come to the conclusion that the updater can't reach what ever server they use. It's probably an outage or some type of maintenance happening.
Logged

fatbouddha

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 2

Hi,
With wireshark I could see traffic in ipv6 to the msi servers.
I disabled in window 7 the ipv6 setting on my LAN adapter and now it is working !!!!
@+
Logged

andreas.furger

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 3
Re: MSI Live Update 6- no internet connection
« Reply #7 on: 09-November-19, 09:32:44 »

Confirmed on my system. Thanks you for the guidance :biggthumbsup:
Logged

usb1284

  • CORPORAL
  • ****
  • Offline Offline
  • Posts: 11
Re: MSI Live Update 6- no internet connection
« Reply #8 on: 10-November-19, 03:55:00 »

can someone describe step by step how to solve problem?
Especially in Windows 10 x64....
Rob
Logged

andreas.furger

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 3

Deactivate in the Control Panel \ Network and Internet \ Network Connections \Properties of the respective network adapter "Internet Protocol , Version 6 (TCP/IPv6)" [see attached PrintScreen]
Logged

usb1284

  • CORPORAL
  • ****
  • Offline Offline
  • Posts: 11
Re: MSI Live Update 6- no internet connection
« Reply #10 on: 10-November-19, 05:26:40 »

thank you for detailed description. Does that influence any other programs?
For sure IPv6 connection disabling solves problem but it seems like the MSI servers problem or Win 10 updates - what caused that problem?
Rob
Logged

Mangaking

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1
Re: MSI Live Update 6- no internet connection
« Reply #11 on: 12-November-19, 05:38:03 »

Had the same Problem with IPv6. Deactivated it like it was described here, and made my Updates for the MSI Gaming App and Live Update 6 to the actual Versions provided. After you have updated your Live Update 6 to Version 6.2.0.62, you can activate your IPv6 in the Adapter Settings again, and it works normally again.
Logged

bruce.f9

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1
Re: MSI Live Update 6- no internet connection
« Reply #12 on: 12-November-19, 18:53:23 »

Verified disabling TCP/IPv6 corrects the issue and allows you to update to the latest MSI Live update.  After I updated, I enabled TCP/IPv6 again and Live update still runs correctly.  
Logged

Nichrome

  • Global Moderator
  • *****
  • Offline Offline
  • Posts: 18283
Re: MSI Live Update 6- no internet connection
« Reply #13 on: 13-November-19, 03:25:51 »

MSI has fixed the issue with new version.
Logged
I only take responsibility for what I say, not for what you understand.  Any posts are my own views!

Errors are red, My screen is blue .I think I deleted, System32.
99% of issues would be solved if people would read the manual first.

mroes1016

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1
Re: MSI Live Update 6- no internet connection
« Reply #14 on: 13-November-19, 07:37:37 »

I cannot update my version of MSI Live Update, let alone check if one is available, because my system doesn't have an internet connection. It does, or how else could I get to this website and post this comment? Fine. Wonderful to see I'm not the only one in the wide world of computing that's experiencing this SNAFU. But now the big question... if uninstalling and reinstalling isn't the answer to solving the problem, what is?
Logged

andreas.furger

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 3
Re: MSI Live Update 6- no internet connection
« Reply #15 on: 13-November-19, 13:54:26 »

Had the same Problem with IPv6. Deactivated it like it was described here, and made my Updates for the MSI Gaming App and Live Update 6 to the actual Versions provided. After you have updated your Live Update 6 to Version 6.2.0.62, you can activate your IPv6 in the Adapter Settings again, and it works normally again.
Can confirm that the procedure as disclosed is also working for me. Thanks
Logged

kerry_m_holloway

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1
Re: MSI Live Update 6- no internet connection
« Reply #16 on: 28-November-19, 13:15:30 »

YA that method didn't work for me . just keeps giving me the same error
Logged

manuel.flury

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1
Re: MSI Live Update 6- no internet connection
« Reply #17 on: 14-December-19, 11:26:25 »

Disabling IPv6 on Windows 10 did the trick for me, thank you very much !
Logged

pyrotechmonkies

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1
Re: MSI Live Update 6- no internet connection
« Reply #18 on: 15-December-19, 02:38:16 »

ATTENTION TO ALL having NO Internet connection problems with MSI Live UPdate 6: You need to look for an updated version: 6.2.0.63. Find that and install that and you're good.
Logged

patwelch86

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1

You can download the new version from the MSI website.  Here is a link: https://us.msi.com/search/liveupdate/support/download  No need to disable internet settings as the new version will fix the problem.
Logged

fevzi11bek

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1
Re: MSI Live Update 6- no internet connection
« Reply #20 on: 24-December-19, 10:39:13 »

same problem. Cant register because of no internet connection (i have internet connection) 

24.12.2019
Logged

h_goacher

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1
Re: MSI Live Update 6- no internet connection
« Reply #21 on: 23-January-20, 12:44:12 »

Simplest fix i found for this was to open the "MSI App Manager" which will allow you to install the updates for the apps themselves, which included Live Update 6 for me.
Logged

rhiguera

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1
Re: MSI Live Update 6- no internet connection
« Reply #22 on: 24-February-20, 02:08:37 »

Hello,
I have uninstall and reinstall MSI Live Update 6 a fet times, and I am have issues with it not scanning and it says no internet connection.
Does anyone know how to fix this issue?
I solved the problem on my own computer by not using the version that came on the disc.  Instead, I found the link for the utility on downloads page and used that version.
Logged
Pages: [1]   Go Up