Close

Register Now!

To Get More Info and Daily Reward.

Please login or register.
Pages: [1]   Go Down

Author Topic: MSI ALPHA 15 FREEZE SCREEN  (Read 257 times)

0 Members and 1 Guest are viewing this topic.

arziegfredretisTopic starter

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1
MSI ALPHA 15 FREEZE SCREEN
« on: 22-January-20, 02:54:23 »

Hi guys, i recently purchased the Alpha 15 last month, December 2019. I also did upgraded the Ram to 20GB, few days doing some light task, the screen suddenly frozen and need to reboot the laptop to go back to normal screen. Im using the preinstalled windows 10, and already update the system to its latest update. Any recommendation to fix the issue on my unit is really appreciated. Thank you.
Logged

renato4x

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 1
Re: MSI ALPHA 15 FREEZE SCREEN
« Reply #1 on: 13-February-20, 17:30:53 »

I'm also struggling with the same issue.
Logged

chc

  • MAJOR
  • *****
  • Offline Offline
  • Posts: 1349
Re: MSI ALPHA 15 FREEZE SCREEN
« Reply #2 on: 14-February-20, 03:46:46 »

Which application did you use and cause the freeze screen issue?
Did you connect the laptop to an external monitor while using the laptop?
Try to restore the graphics driver to the version released by MSI. Check your laptop model on their website.
Also, it would be great if you could provide the help desk information. Use it to export the system information.
Logged
Pages: [1]   Go Up