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Author Topic: Typical RMA Time Period?  (Read 1336 times)

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Tier0neTopic starter

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Typical RMA Time Period?
« on: 15-January-04, 00:18:52 »

I RMA'd my MSI Ti4600 a while ago, and I was wondering how long it usually takes before the card is repaired/replaced and sent back.

Here is my current RMA status:

1/9/2004 - Your RMA is now in replacement, testing, or repair process.
1/8/2004 - Your RMA package(s) has arrived and is currently in receiving process.
01/02/2004 - Your RMA request has been approved.

It's been like that since... well, the 9th!  Is this typical?  Thanks.  I'm a little impatient to get my card back. :)
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« Reply #1 on: 15-January-04, 07:37:53 »

You'd have to call the Tech Support line of whichever MSI Division you sent it to...MSI doesn't moderate or read these forums...the moderators here are all volunteers not employees of the company...

Good Luck!!

Bonz 8-))

some body

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« Reply #2 on: 16-January-04, 22:34:20 »

I can't speak for MSI specifically, but in my experience most companies turnaround time for warranty RMA's is 10 days (best case) AFTER they receive the defective part.  For some companies it's 30 days.  According to your info, MSI received the part on the 8th - turnaround time is after this date - your best bet is to contact them and ask them.

(and in dealing with some other companies -cough-Nortel-cough-3Com-cough-, it's been up to 3 months!  :angryfire:)
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