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Author Topic: MSI MEG X399 Creation, Blue Screen during Win10 Install (and a fix!)  (Read 1823 times)

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codezoneTopic starter

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When trying to do a fresh install of the latest Windows 10 build 1809 (10.0.17763.1) (aka Redstone 5, or October 2018 windows update) via USB drive from an image generated by Microsoft's media creation tool, I encountered a blue screen during the installation process.   Having network connectivity via the onboard LAN didn't seem to help, the windows installer did not seem to search for a a newer driver on the internet during the install.

The blue screen code was pretty basic and basically just displayed the error BUGCODE_NDIS_DRIVER.  I eventually narrowed the problem down to the driver for the onboard wireless adapter.  This device also seems to not have a way to be disabled in the BIOS.  Since the blue screen occurs during the installation of windows after the USB media has been copied to the hard drive, the installer gets permanently broken and you have to delete the partitions to try again by booting the installation media and starting over from scratch.

The way to fix this issue is to manually load a newer driver for the Intel Wireless-AC 9260 device from a second USB drive.  On the screen asking which drive and partition windows should install to, there is also an option to load additional drivers during the install process here, which is what needs to be done here.

Relevent page (might link to newer versions in the future):
https://www.intel.com/content/www/us/en/support/articles/000017246/network-and-i-o/wireless-networking.html

Actual download needed (typically the Win10 64 bit package) (links to the latest as of this post, Intel driver version 20.80.0)
https://downloadcenter.intel.com/download/28147

Unzip to USB drive, find the directory that the 'Load Driver' option scans and shows compatible drivers to install, select it and get on with your life.

The windows installer will display a large number of progress bars when scanning the folder with the drivers and during installation of the driver, but don't panic, it will eventually figure things out and install it so you can get on with the windows installation :)
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jhchris2

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codezone, this is great!  Thank you so much!  Do you happen to know which driver the Intel 9260 requires?  Thanks and enjoy, John.

EDIT: I think it is the five files of the Netwtw08 set.  Please let me know if you disagree.
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MSI X399 Creation, Threadripper 2990WX, 3xSamsung SSD 970 EVO RAID0, 4xSSD 960 EVO on
MSI AeroXpander RAID10, 1TB & 500 GB WD Black, G.SKILL Flare X F4-3200C14Q-32GFX,
Windows 10 x64 Pro, EnerMax-MaxTytan-EDT1250EWT, Enermx Liqtech TR4 280 CPU Cooler,
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plutomate

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RS5 has some major bugs and microsoft has postponed the release time :bonk:

I'd expect those bugs to be fix along with the official RS5 release (hopefully, lol)
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jhchris2

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plutomate, thanks, first I heard.  Please post an MS reference for this fiasco. Thanks and enjoy, John.
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Windows 10 x64 Pro, EnerMax-MaxTytan-EDT1250EWT, Enermx Liqtech TR4 280 CPU Cooler,
Radeon RX580, UEFI E7B92AMS.120, AGESA SummitPI-SP3r2-1.1.0.2

cybrnook

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RS5 has some major bugs and microsoft has postponed the release time :bonk:

I'd expect those bugs to be fix along with the official RS5 release (hopefully, lol)
Re-Release of the October update is underway, build 17763.17. Though media creation tool site is still providing 17134.1, so not quite there yet. However, since this is a driver issue, and the release is more to fix the deletion of old KFR directories, I think this is still needed.
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jhchris2

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Thanks, cybrmook, what the heck are "KFR directories"?  I guess I am showing my ignorance.  BTW 17134 is 1803 and the Media Creation site is providing 17134.345 - at least yesterday when I updated my LT.  Enjoy, John.

EDIT:  Please see here.  Looks like 17763.55 was released on 9 Oct (KB4464330 ).  It is available in Microsoft Update Catalog.
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MSI X399 Creation, Threadripper 2990WX, 3xSamsung SSD 970 EVO RAID0, 4xSSD 960 EVO on
MSI AeroXpander RAID10, 1TB & 500 GB WD Black, G.SKILL Flare X F4-3200C14Q-32GFX,
Windows 10 x64 Pro, EnerMax-MaxTytan-EDT1250EWT, Enermx Liqtech TR4 280 CPU Cooler,
Radeon RX580, UEFI E7B92AMS.120, AGESA SummitPI-SP3r2-1.1.0.2

cybrnook

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No, what I am talking about is the release of the mediacreationtool for making a new windows install iso or thumb drive. You want to make sure it's the updated version:



And just google KFR, there is a lot of info already on the Oct 2 release of 1809 and it's issues.

"The company determined that the data deletion issue resides with a bug related to the Known Folder Redirection (KFR) feature. If KFR had been previously enabled, intentionally or by mistake/automatically, but the files remained in the old location instead of being moved to the redirected location, they ended up being deleted. That’s because Microsoft attempted to fix a previous KFR issue from the April 2018 upgrade, where KFR would create duplicate but empty Known Folders."
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jhchris2

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Thanks, plutomate.
Thanks, cybrnook.
I assume this bug has no effect on new installs, which is what I almost always do.
Enjoy, John.
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MSI X399 Creation, Threadripper 2990WX, 3xSamsung SSD 970 EVO RAID0, 4xSSD 960 EVO on
MSI AeroXpander RAID10, 1TB & 500 GB WD Black, G.SKILL Flare X F4-3200C14Q-32GFX,
Windows 10 x64 Pro, EnerMax-MaxTytan-EDT1250EWT, Enermx Liqtech TR4 280 CPU Cooler,
Radeon RX580, UEFI E7B92AMS.120, AGESA SummitPI-SP3r2-1.1.0.2

xxwyx2003

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Thank you so much, I solved the problem by using this method, thanks a lot.
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argonagui

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When trying to do a fresh install of the latest Windows 10 build 1809 (10.0.17763.1) (aka Redstone 5, or October 2018 windows update) via USB drive from an image generated by Microsoft's media creation tool, I encountered a blue screen during the installation process.   Having network connectivity via the onboard LAN didn't seem to help, the windows installer did not seem to search for a a newer driver on the internet during the install.

The blue screen code was pretty basic and basically just displayed the error BUGCODE_NDIS_DRIVER.  I eventually narrowed the problem down to the driver for the onboard wireless adapter.  This device also seems to not have a way to be disabled in the BIOS.  Since the blue screen occurs during the installation of windows after the USB media has been copied to the hard drive, the installer gets permanently broken and you have to delete the partitions to try again by booting the installation media and starting over from scratch.

The way to fix this issue is to manually load a newer driver for the Intel Wireless-AC 9260 device from a second USB drive.  On the screen asking which drive and partition windows should install to, there is also an option to load additional drivers during the install process here, which is what needs to be done here.

Relevent page (might link to newer versions in the future):
https://www.intel.com/content/www/us/en/support/articles/000017246/network-and-i-o/wireless-networking.html

Actual download needed (typically the Win10 64 bit package) (links to the latest as of this post, Intel driver version 20.80.0)
https://downloadcenter.intel.com/download/28147

Unzip to USB drive, find the directory that the 'Load Driver' option scans and shows compatible drivers to install, select it and get on with your life.

The windows installer will display a large number of progress bars when scanning the folder with the drivers and during installation of the driver, but don't panic, it will eventually figure things out and install it so you can get on with the windows installation :)
-------------------------------------------------------------------------------------------------------------

Perfect solution 

Actulized driver version now Version: 20.90.0 (Latest)

https://downloadcenter.intel.com/downloads/eula/28275/Intel-PROSet-Wireless-Software-and-Drivers-for-IT-Admins?httpDown=https%3A%2F%2Fdownloadmirror.intel.com%2F28275%2Fa08%2FWiFi_20.90.0_Driver32_Win10.zip

Thanks a lot @codezone!!!
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indu111

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When trying to do a fresh install of the latest Windows 10 build 1809 (10.0.17763.1) (aka Redstone 5, or October 2018 windows update) via USB drive from an image generated by Microsoft's media creation tool, I encountered a blue screen during the installation process.   Having network connectivity via the onboard LAN didn't seem to help, the windows installer did not seem to search for a a newer driver on the internet during the install.

The blue screen code was pretty basic and basically just displayed the error BUGCODE_NDIS_DRIVER.  I eventually narrowed the problem down to the driver for the onboard wireless adapter.  This device also seems to not have a way to be disabled in the BIOS.  Since the blue screen occurs during the installation of windows after the USB media has been copied to the hard drive, the installer gets permanently broken and you have to delete the partitions to try again by booting the installation media and starting over from scratch.

The way to fix this issue is to manually load a newer driver for the Intel Wireless-AC 9260 device from a second USB drive.  On the screen asking which drive and partition windows should install to, there is also an option to load additional drivers during the install process here, which is what needs to be done here.

Relevent page (might link to newer versions in the future):
https://www.intel.com/content/www/us/en/support/articles/000017246/network-and-i-o/wireless-networking.html

Actual download needed (typically the Win10 64 bit package) (links to the latest as of this post, Intel driver version 20.80.0)
https://downloadcenter.intel.com/download/28147

Unzip to USB drive, find the directory that the 'Load Driver' option scans and shows compatible drivers to install, select it and get on with your life.

The windows installer will display a large number of progress bars when scanning the folder with the drivers and during installation of the driver, but don't panic, it will eventually figure things out and install it so you can get on with the windows installation :)
THANK YOU SO MUCH! THIS FIXED MY WINDOWS 10 INSTALL!

I was so annoyed that i was running in to this exact same issue. I followed the exact steps and solved it and had a clean fresh install. Thank you again.
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janis.robens

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Thank you so much man! You're a legend. I just built a new PC from scratch and just couldn't figure out what the problem was for hours. Eventually my girlfriend found you post on here, so thanks again!

One thing I wonder is, if you could also use the drivers supplied on the MSI support page for this board. I think i saw WiFi drivers in the download section.
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plutomate

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yes it should be working just fine
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erpsracing

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Big THANK YOU codezone for this info!!!
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Catworm

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Thank you codezone, I was trying to install windows for 2 days and getting really REALLY sad,

I did this and it worked perfectly.

Thanks again.
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keltrik

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Ah, also a great way to solve this annoying problem. I have another solution: I was using a bootable USB with Win10 v1607. The MSI board was the first one to refuse booting from that stick which installed dozens of PCs before it without a problem. In a reddit forum someone said that win10 v1709 is the one to go. And that's it indeed: USB boots up like a charm and windows installs without BSOD. After installation just run Windows Update and you get the newest version. 
What's kind of strange with that board: the BIOS initialization is REALLY long! Even my outdated laptops (2010!) are way faster! But oh well, that's a different topic.
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rbleroy91

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Hello,
Quote
In a reddit forum someone said that win10 v1709 is the one to go. And that's it indeed: USB boots up like a charm and windows installs without BSOD. After installation just run Windows Update and you get the newest version.
Have to install 1709 release of Windows 10 to be able to use 1809! X-((
1809 is really the worst release I have seen! Microsoft is... And, clearly, Intel does not help. o_0
Quote
What's kind of strange with that board: the BIOS initialization is REALLY long! Even my outdated laptops (2010!) are way faster!
At this time, MEG X399 Creation is a recent mobo with only 2 bios releases. Post delay should be improved in the futur.
Have a good day,
:hat tip:
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hammah

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A million thanks! I was putting together a new build this weekend and ran into the BSOD upon windows install. This worked like a charm!
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