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Author Topic: GS73VR 7RG USB Ports Stopped Working Because of Windows 10 Update KB4074588  (Read 7666 times)

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trongodTopic starter

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Hello All,

I thought I would pass this information along.  Tonight I had to reboot my laptop.  After rebooting I lost my usb mouse and any device plugged into the USB ports.  I went into my device manager and saw 3 devices that said drivers could not be found:

MSI EPF USB
USB Receiver
USB Receiver

I knew the night before a Windows 10 update was installed so I looked up the last update which was KB4074588. According to this site LAPTOPNINJA, it says the following:

  • Addresses issue where the certutil.exe -MergePfx feature couldn’t produce a merged EPF file for multiple V1 certificates.
  • Addresses issue where booting with Unified Write Filter (UWF) turned on may lead to stop error 0xE1 in embedded devices, particularly when using a USB HUB.

Since both of those particular updates had both EPF and USB involved, I uninstalled the update.  After that everything was working again.  Looks like Microsoft is breaking stuff again and I don't see any updated chipset drivers on the MSI site since the original.  I may have to see if I can find something more up to date, try those and then attempt the update again.

Anyway, I just though this would be helpful for anyone who has experienced this since that update.
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brozkeff

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Same problem on a HP All-in-One PC with AMD APU
« Reply #1 on: 15-February-18, 06:29:26 »

Hello,
I have the very same symptoms on a All-in-One HP PC with Win10, AMD A6 APU, Radeon R4 graphics and AMD USB 3.0 controller. Afer this update the USB devices stopped working once they were reconnected. Not resolved after reboot and full poweroff/poweron.
The USB devices are somewhat recognized but appear in the Device manager as Other devices , missing drivers. Regular USB keyboard  appears as composite USB device, etc.

This WIndows update was installed yesterday. Now trying to remove it. Thanks to TightVNC server installed on that computer I am able to remotely control it via VNC, INternal touchscreen on the AiO as well as keyboard or mouse are not working at all inside Windows.
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brozkeff

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To prevent installing this screwed update again,

Download the windows update module https://gallery.technet.microsoft.com/scriptcenter/2d191bcd-3308-4edd-9de2-88dff796b0bc

and in Powershell, block installing it again

Hide-WUUpdate -UpdateID KB4074588
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kuangjies

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Thanks a LOT!
I meet with exactly the same problem today. After reinstalling the drivers again and again I suddenly see your post. The problem is definitely caused by Windows Update.
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y01s4c03

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How can you ininstall the update. I cannot even use the keyboard or mouse
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viinc

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Use remote desktop, this has resolved my problem. Tanks.
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Trkkr

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This is definitely the issue. Everything on my notebook was working just fine until I installed new graphics drivers (Nvidia) through GeForce Experience. Before I found this post I was able to get it working again doing system re-images (I have Macrium imaging my drive every few days). Even removing GeForce Experience caused my USB mouse to stop responding. I have an MSI GT70-2OD0064US. 

To uninstall the update go into Control Panel (search for it via the Start Menu), Programs and Features, View installed updates (Left side of the screen), and find the KB number. Once it's uninstalled you can use the Microsoft "Show or hide updates" fixit to keep it from reinstalling. https://support.microsoft.com/en-ca/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-window
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chc

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Share the information found on Windows Support.

If your keyboard is not working after this update, try to boot into WinRE and uninstall the update. Be aware the commands is different as the target package is different for 32bit and 64bit version of Windows. 
https://support.microsoft.com/en-us/help/4091240/usb-devices-may-stop-working-after-installing-the-february-13-2018-upd
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