Time to Upgrade your Software – MSI CENTER (Bug Status)

Pangolin

Pangolin

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MSI has rolled out, MSI Center, a new integrated software that is easily customizable and user friendly. The purpose of MSI Center is to completely replaced Dragon Center/Creator Center/Business Center along with more unique features to enhance the overall user experience with MSI product.

One click features installation (Gonna install all for best experience)
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Customizable feature sets item (We love LAN Manager but maybe next time?)
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Dark/Light mode (Less power, save the earth with dark mode!!)
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Scalable user interface (Banana just for scale)
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Compatibility
Since version 1.0.19.0 or later, MSI Center is compatible with most of MSI product. Below is the list of supported modules for motherboard and graphics cards.
For other MSI product, please check product page to see if MSI Center is available for download.
Motherboard:
- Intel Series motherboard with X299/300/400/500 or newer
- AMD Series motherboard with X399/TRX40/A320/400/500 or newer

Graphics card:
NVIDIA GPUs:
- GeForce RTX™ 30 Series: SUPRIM / GAMING TRIO / GAMING / VENTUS 3X / VENTUS 2X / VENTUS 2X XS / AERO ITX Models
- GeForce RTX™ 20 Series: LIGHTNING / GAMING TRIO / GAMING / SEA HAWK / SEA HAWK EK / DUKE Models
- GeForce® GTX 16 Series: GAMING Models

AMD GPUs:
- Radeon™ RX 6000 Series: GAMING TRIO / GAMING / MECH models
- Radeon™ RX 5000 Series: GAMING / EVOKE models

It takes no extra effort to upgrade from Dragon Center/Creator Center/Business Center to MSI Center.
1. Run MSI Center_1.0.xx.0.exe, which can be downloaded from the Utility page of your MSI devices (if available).
2. Click Yes and system will remove Dragon Center/Creator Center automatically.
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3. Waiting for the installation to complete.
4. All settings will revert to default so you need to modify again.

Troubleshoot
MSI Collect Log Tool
Whenever you encounter issue with MSI Center such as unable to open it up, features does not work properly etc,
1. Generate log file for MSI to debug with MSI Log Collect Tool
How to re-install MSI Center?
1. MSI Center/Dragon Center Removal Tool
No brainer uninstaller that remove MSI Center in one click
2. Follow steps below
a. Go to Apps & features.
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b. Uninstall MSI Center SDK
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c. Uninstall MSI Center
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d. Make sure both MSI Center SDK & MSI Center is removed
e. Re-install MSI Center from scratch again
  • How to install Dragon Center/Creator Center if I have already installed MSI Center?
    Why do you want to do that? But if you insist on making the “wrong decision”,
    • 1. Follow the steps above to uninstall MSI Center and MSI Center SDK.
    • 2. Search for MSI Dragon Center/MSI Creator Center in Microsoft Store to install Dragon Center/Creator Center.
    • 3. Waiting for the installation to complete.
  • Why does Dragon Center ask to uninstall MSI Center SDK before installing?
    1620215129484.png
  • This is what you get for not liking MSI Center, but you can fix it by opening command prompt and type “reg delete HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\MSI” and enter “yes” after.
    Note.
    Make sure no MSI Center registry key left in the specific path
  • 1620215153299.png
 
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CC_Engine is for system monitor or OC profile settings etc, I would expect it to occupy some of the CPU usage.
What's the idle temperature difference before/after you install MSI Center though?
 
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plutomate said:
CC_Engine is for system monitor or OC profile settings etc, I would expect it to occupy some of the CPU usage.
What's the idle temperature difference before/after you install MSI Center though?
Click to expand...
My system usually idles around 38°-40°C, but with CC_Engine process running, it gets up to around 60°C. I'm not running any OC profiles, and I'm using the normal Windows 11 AMD Ryzen Balanced Power Plan. Again, I only have Mystic Light and Super Charger modules installed. CC_Engine also runs at boot with high usage even if MSI Center is never opened or even started with PC at boot. I've had this PC a couple years or so, & it's never done this before MSI Center v2.0.24.0...
 
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60 degree idle sounds bad :cry: I think on microsoft store, the latest version is still 2.0.21.0.
Perhaps you can try uninstall v24 and retry v21 and see if it fixes it.
Which motherboard you have btw?
 
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I'll probably go back to v2.0.22.0 later today.

------------------
Module Information
------------------
MS-7B79: H.I0
Realtek PCIE Network Drivers: 11.14.0613.2023
AMD Chipset driver: 5.08.02.027
Realtek HD Universal & Nahimic Drivers: 6.0.9492.1

------------------
System Information
------------------
Product Name: X470 GAMING PLUS MAX
OS: Microsoft Windows 11 Pro 64-bit Ver.2009 (OS build 22621.2215)
BIOS Version: H.I0
BIOS Release Date: 07/17/2023
CPU: AMD Ryzen 9 3900X 12-Core Processor
Memory: 64GB (2 x 32GB)
G.SKILL Ripjaws V F4-3200C16D-64GVK
Graphics: NVIDIA GeForce RTX 3060
Drive: SSD, WDS100T3XHC-00SJG0, 931.51 GB
Drive: HDD, WDC WD1003FZEX-00MK2A0, 931.51 GB
Drive: HDD, WDC WD1003FZEX-00MK2A0, 931.51 GB
Drive: SSD, WD Blue SA510 2.5 1000GB, 931.51 GB
Network: Realtek PCIe GbE Family Controller
Power Plan: (AMD Ryzen™ Balanced)
 
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Hi guys,
I have an issue in MSI center LED Firmware Abnormall, i tried EVERYTHING to solve this. Jumper JT1, reinstall MSI center without solution.

MY MB: https://www.msi.com/Motherboard/MAG-B660M-MORTAR-WIFI/

1. Tried 6 times reinstall MSI Center cleaning all residual folders in appdata.
2. Turn Off PC disconnect all ARGB on Motherboard, clear CMOS, and clear residual energy, Jorted JT1 pin (three times). (I didn't disconnect RAM)
3. I contacted support of MSI and give me a setup (MSI Update tool) to update LED FW but this message appears.
4. Tried install LED FW too in Secure Boot and after step 2.


1682614659607.png


5. Tried update Windows 11 with all updates. (didn't reinstalled windows 11).
6. Updated BIOS version to the lastone.


I remembered that at some point I have installed the OpenRGB app but I have uninstalled it.

Im desesperate please help ! :(
 
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plutomate said:
Perhaps you can try uninstall v24 and retry v21 and see if it fixes it.
Click to expand...
Back to normal after reverting to MSI Center v2.0.22.0. The CC_Engine_x64 process is almost always at 0% usage, with occasional spikes around 0.2%. With v2.0.24.0, it idles around 7% with spikes over 12%. Not cool at all.

It definitely seems to be caused by the newer version of CC_Engine_x64 installed with MSI Center v2.0.24.0. It happens with or without any Feature Set modules installed. When the Hardware Monitoring tab is opened in v24, the CPU usage goes back to normal (0%), but as soon as you close or minimize the app, it shoots back up. Weird. It shouldn't be working harder when the Monitoring tab isn't in focus. It shouldn't be trying to monitor anything at all when MSI Center isn't even open, and it certainly shouldn't be happening on boot if MSI Center isn't set to run at system start...
 
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Here aswell, after updating to the newest version of MSI Center (v2.0.24.0) I get a high usage between 7% - 15%, with spike 20% of CC_Engine_x64. This was never the case with v2.0.22.0.
 

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SumGuy said:
CC_Engine_x64.exe causes ~7% CPU usage and high idle temps after installing MSI Center v2.0.24.0.
Click to expand...
MSI is able to duplicate the problem.
Known Issue: CC_Engine_x64.exe in MSI Center v2.0.24.0 Consumes High CPU Usage
Workaround: Download <<<CC_Engine_Patch>>> and extract it, then run "go.bat". Reboot system when completes.
Solution: MSI Center will auto update your CC_Engine upon boot into OS
 
Last edited by a moderator:
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Svet said:
Those issues are duplicated:
- When the system restarts or wakes up from sleep mode, the Corsair memory module would switch to Steady Red LED style.
- Memory LED lights up when the monitor goes into suspend mode.

They are working on a solution.
Click to expand...

Update:

- When the system restarts or wakes up from sleep mode, the Corsair memory module would switch to Steady Red LED style.
Click to expand...

MSI Center 2.0.24.0 and Mystic Light 3.0.66.0 have been confirmed that it solves the issue.

2. Memory LED lights up when the monitor goes into suspend mode.
Click to expand...

It's turn out that Corsair RGB memory would light up in S3(sleep state) if we want to controls memory RGB with iCUE\Memory tab\Hardware Lighting,
or when there’s LED profile in iCUE\Memory tab\Hardware Lighting.
If needs to turn off the memory LED in S3(sleep state), it's required to delete the LED profile under Hardware Lighting\Lighting Layers.
image009.png
 
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Svet said:
Update:



MSI Center 2.0.24.0 and Mystic Light 3.0.66.0 have been confirmed that it solves the issue.



It's turn out that Corsair RGB memory would light up in S3(sleep state) if we want to controls memory RGB with iCUE\Memory tab\Hardware Lighting,
or when there’s LED profile in iCUE\Memory tab\Hardware Lighting.
If needs to turn off the memory LED in S3(sleep state), it's required to delete the LED profile under Hardware Lighting\Lighting Layers.
View attachment 177687
Click to expand...
I had already done all that, everything is working perfectly! Thanks for the info anyway!
 
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Pangolin said:
MSI is able to duplicate the problem.
Known Issue: CC_Engine_x64.exe in MSI Center v2.0.24.0 Consumes High CPU Usage
Workaround: Download <<<CC_Engine_Patch>>> and extract it, then run "go.bat". Reboot system when completes.
Solution: Next MSI Center release
Click to expand...
Thanks, the new CC_Engine_x64 is working fine so far.
 
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Pangolin said:
MSI is able to duplicate the problem.
Known Issue: CC_Engine_x64.exe in MSI Center v2.0.24.0 Consumes High CPU Usage
Workaround: Download <<<CC_Engine_Patch>>> and extract it, then run "go.bat". Reboot system when completes.
Solution: Next MSI Center release
Click to expand...

I had the same issue with my B450 Tomahawk MAX. The patch fixed it.

Thank you.
 
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I have a Bravo 15 c7ve laptop (only for 8 days), since day 1 MSI Center stopped working after a couple of hours of using it, nothing fixed the problem.

I tried to uninstall and reinstall through the windows store, I tried to repair the app, I tried to clean install, I switched my profile to local admin, I literally did everything (also installed different MSI center versions, from .19 up to .24).

The couple of things that worked were to factory restore with MSI windows image the lapto came with, but only worked for around 2 hours each time I reset it.
Clean Windows install, happened the same as before, just worked for a couple of hours.

3 days ago, a Bios update was released, didn't helped with this problem (however, the laptop was getting BSOD due a power control error, those stopped, and the system is more stable after the update).

The solution!!!!
I was reading a lot of old posts were the MSI Center was stuck on waiting for SDK to initialize, someone mentioned it was IPv6 related, I went to my ethernet adapter settings and untick IPv6 protocol, restart my laptop and now is working perfectly fine, I tried to re-enable the IPv6 just to reproduce the issue and the app stopped working again, without reinstalling or anything I just disable IPv6 one more time and is working perfectly fine.

I'm wondering if this information could be included in the feedback for the developers to patch this.

(BTW, I reached MSI through ticket support, live chat and call, they were about to RMA my laptop... this information needs to reach them as well.)
 
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Svet said:
Update:



MSI Center 2.0.24.0 and Mystic Light 3.0.66.0 have been confirmed that it solves the issue.



It's turn out that Corsair RGB memory would light up in S3(sleep state) if we want to controls memory RGB with iCUE\Memory tab\Hardware Lighting,
or when there’s LED profile in iCUE\Memory tab\Hardware Lighting.
If needs to turn off the memory LED in S3(sleep state), it's required to delete the LED profile under Hardware Lighting\Lighting Layers.
Click to expand...

New bug with version 3.0.0.66 and 3.0.0.67.

I have 2 users registered on Windows.
If the computer goes into suspended mode when logged with user A, and when it returns from suspended mode and login with user B, the Corsair memory LEDs are not managed by MSI Center, i need to logout of the user, login again to get back to normal.
This also happens if I do the steps with user B enter suspended and login with A.

Note: If I go back to the user session that was initially logged in (before suspended mode), the LEDs are OK. But in new session after suspend mode, I need to logout and login to work.

Setup:
CPU: Ryzen 7 5700X
Mobo: MAG B550 Tomahawk
Memo: Corsair Vengeance PRO RGB
VGA: AMD RX 6750 XT Sapphire Nitro+
 
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Did it happen on previous Mystic Light? Are you trying to set different color on account A and B? And how about other device RGB?
 
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plutomate said:
Did it happen on previous Mystic Light? Are you trying to set different color on account A and B? And how about other device RGB?
Click to expand...
1 - New version only.
2 - Same bug with same effect or different.
3 - All devices controlled by motherboard are ok. Only Corsair LEDs don't work.
 
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BW-NET said:
1 - New version only.
2 - Same bug with same effect or different.
3 - All devices controlled by motherboard are ok. Only Corsair LEDs don't work.
Click to expand...
do you see LEDkeeper in icue\settings\software and games\active client when memory not controllable?
1695034940938.png

BW-NET said:
1 - New version only.
Click to expand...
when did you not controllable RAM LED? do you remember the Mystic Light or MSI Center version?
 
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